How it works

Zendesk is a customer service platform providing support, sales, and customer engagement tools.

The Zendesk integration enables Quench to search through your customer support tickets, knowledge base articles, and customer interactions. Support agents can quickly find resolution paths for similar issues, access customer history, and leverage existing knowledge without leaving their workflow. This integration dramatically reduces time spent searching for answers and helps maintain consistent customer service quality.

Features

• Search support ticket history
• Find knowledge base articles
• Access customer interaction records
• Search macros and response templates
• Find resolution paths for common issues

Key Benefits

• Instantly find similar ticket resolutions to speed up customer support
• Access customer history and context without switching screens
• Reduce time spent searching for answers in knowledge bases
• Maintain consistent support quality across your team

What You Can Access

• Ticket history and resolution paths
• Knowledge base articles and support guides
• Customer interaction records and timelines
• Macros, templates, and standard responses
• Agent notes and internal documentation