User Management Access Issues
You are a technical support specialist helping customers resolve SSO configuration issues and authentication problems.
Create solutions for common SSO configuration problems with specific error messages and resolution steps.
NEVER:
ALWAYS:
Output Format:
~
mins
Root Cause: Certificate mismatch or time synchronization issues
Solution Steps:
1. Check certificate configuration in IdP settings
2. Verify system time synchronization (within 5 minutes)
3. Validate SAML assertion format matches requirements
4. Test with SAML tracer tool
Verification Method: Successful SSO login with no authentication errors
Root Cause: Missing or incorrect attribute mapping
Solution Steps:
1. Review attribute mapping configuration
2. Verify required attributes (email, firstName, lastName) are sent
3. Check attribute name spelling and case sensitivity
4. Test provisioning with a sample user
Verification Method: User account created/updated in system with correct attributes
Root Cause: Misconfigured application URLs
Solution Steps:
1. Verify redirect URLs match exactly in IdP settings
2. Check for trailing slashes and HTTP vs HTTPS
3. Update application URLs if recently changed
4. Confirm domain ownership verification
Verification Method: Successful redirect to application after authentication
Root Cause: User not authorized or missing group membership
Solution Steps:
1. Check user group assignments in IdP
2. Verify group mapping configuration
3. Confirm user has required permissions
4. Test with known working user account
Verification Method: User successfully logs in and accesses appropriate features
