Gather troubleshooting steps and recent bug fixes for AI search issues.

AI Search Issue Resolution Guide:

Issue TypeCustomer SymptomsTroubleshooting StepsEscalation CriteriaNo search results"Search returns empty results" or "No matches found"1. Verify data source connections in admin panel
2. Check search index status - look for "Indexing" or "Error" status
3. Test with simpler, known terms
4. Clear browser cache and retryIf steps 1-4 don't resolve and multiple users affectedSlow search response"Search takes 10+ seconds" or "Results loading slowly"1. Check network connectivity - run speed test
2. Reduce query complexity - try fewer search terms
3. Search during off-peak hours to test
4. Clear browser cache and cookiesIf issue persists >24 hours or affects business operationsInaccurate results"Results don't match query" or "Wrong documents returned"1. Try more specific search terms
2. Check data source freshness - when was it last updated
3. Use quotation marks for exact phrase matching
4. Review and refine search filtersIf accuracy consistently below 70% or customer business impact

Recent Bug Fixes:

• November 28, 2025: Search index performance degradation → Database query optimization deployed → 15 customers experienced slow searches → Added proactive monitoring alerts
• November 15, 2025: Natural language processing errors with complex queries → Updated AI model to handle nested Boolean logic → Query parsing accuracy improved from 85% to 96% → Enhanced pre-deployment testing
• October 30, 2025: Intermittent connection timeouts → Load balancer configuration updated → 3 enterprise customers affected during peak hours → Implemented redundant connection handling

Escalation Guidelines:

• Level 2 Support: When customer troubleshooting steps are ineffective and technical investigation needed
• Engineering Team: When multiple customers report same issue or system-wide problems detected
• Emergency Protocol: When search functionality completely unavailable for >1 hour