New Hire Tool Training Program
Core Tools Training
- Week 1: Slack (channels, DMs, integrations), Google Meet, Gmail, Google Workspace (Docs, Sheets, Drive), Google Calendar, Notion (company wiki access), 1Password (password management), VPN setup, two-factor authentication, BambooHR (personal info, time off), Lattice (goal setting), security awareness training completion
- Week 2: Role-specific tools - Sales: Salesforce CRM, PandaDoc, Calendly; Engineering: GitHub, Jira, AWS console; Support: Zendesk, knowledge base management; Operations: Process documentation, analytics dashboards, vendor management systems
Training Methods
- Delivery Approach: Combination of online modules (40%), live training sessions (30%), hands-on practice (30%). Interactive tutorials, video walkthroughs, hands-on sandbox environments, instructor-led sessions, peer learning with buddy system
- Competency Validation: Practical demonstrations, tool-specific quizzes, real-world task completion, manager observation and feedback. Basic proficiency: complete routine tasks independently. Success metrics: 95% proficiency in core tools within 2 weeks, <2 tool-related tickets per new hire in first 90 days
Support Structure
IT creates accounts 3 days before start date, equipment shipped with setup guide, internal help documentation available, tool champions network for ongoing support, quarterly training updates for new features.
Timeline & Checkpoints
Month 1: Tool proficiency assessment, Month 3: Advanced feature workshops, ongoing quarterly updates for new features and tools.
