High Impact Changes (December 2025):
API Authentication Update
Effective Date: January 15, 2026
Customer Impact: Custom integrations may require authentication updates
Required Action: Update API calls to use OAuth 2.0 instead of API keys
Support Available: Migration guide + dedicated developer support
Legacy Dashboard Retirement
Effective Date: February 1, 2026
Customer Impact: Users accessing old dashboard will be redirected
Required Action: Migrate bookmarks and workflows to new dashboard
Support Available: 1:1 migration assistance + training webinars
New Enterprise Capabilities:
- Advanced Audit Logging: Complete user activity tracking for compliance → Enable in Security Settings → Setup webinar December 15th
- Custom Field Mapping: Map organization-specific metadata to search results → Contact CSM for configuration → Documentation updated with examples
- Bulk User Management: Import/export users via CSV with role assignments → Available in Admin Panel → Video tutorial published
Deprecated Features:
- Legacy Mobile App: Sunset March 31, 2026 → New responsive web app with mobile optimization → Migration automatically handled, new bookmarks recommended
Communication Templates:
High Impact Change Template
Subject: "Important: API Authentication Changes Required by January 15"
- Clear explanation: "We're enhancing security by moving from API keys to OAuth 2.0"
- Business rationale: "This provides better security and aligns with industry standards"
- Specific impact: "Your custom integrations will need authentication updates"
- Action items: "1) Review integration code 2) Update authentication method 3) Test in staging"
- Support: "Migration guide attached, developer support available via [email/slack]"
- Timeline: "Changes required by January 15, 2026"
New Capability Template
Subject: "New: Advanced Audit Logging Now Available for Enterprise Customers"
- Feature benefit: "Complete visibility into user activity for compliance and security"
- Access instructions: "Enable in Security Settings → Audit Logging → Configure retention period"
- Training: "Join our setup webinar December 15th at 2pm EST"
- Use cases: "Perfect for SOX compliance, security audits, and user behavior analysis"
